At PurePlanet, home of The Aroma Sparks, we are committed to delivering high-quality aromatic products with care and precision. This Shipping Policy outlines how and when we process and deliver your orders placed via www.mypureplanet.com, operated by Aardinnovations Private Limited.
1. Made-to-Order Candles
Our candles are hand-poured after your order is placed to ensure maximum freshness and quality.
🕯️ Processing Time for Candles:
Please allow 4 business days from the order date for us to prepare your candle(s) before dispatch.
2. Dispatch Timelines
- Candles: Dispatched after 4 business days from order date
- Other items (e.g., oils, diffusers): Typically dispatched within 1–2 business days
Once dispatched, you will receive a tracking number via email or WhatsApp.
3. Shipping Partners
We ship all orders through our trusted logistics partners to ensure safe and timely delivery.
📦 Delivery timelines (post-dispatch):
- Metro cities: 2–4 business days
- Other locations: 4–7 business days
Please note: Delivery timelines may vary due to local conditions, courier delays, or public holidays.
4. Shipping Charges
Shipping fees, if applicable, will be clearly shown at checkout. We may offer free shipping on select promotions or order minimums — stay tuned for offers!
5. Order Tracking
Once your order is shipped, you’ll receive a tracking link via:
- 📱 WhatsApp (if opted in)
You can monitor your delivery status in real-time.
6. Delays or Issues
While we work with reliable partners, delays can occasionally occur due to factors beyond our control. If your order is delayed or you face any delivery issues, contact us promptly.
7. Contact Us
For any shipping-related queries, reach out to us at:
Aardinnovations Private Limited
📧 Email: contact@mypureplanet.com
📱 WhatsApp: +91 98802 42724
🌐 Website: www.mypureplanet.com
🕯️ Brand: The Aroma Sparks, a sub-brand of PurePlanet